T&Cs/FAQs

How long will my order take to arrive?
Almost all framed paper cuts are made-to-order, so please check individual item listings for information about dispatch processing times. Usually this is between 3-5 weeks. If you need an item sooner, I can usually accommodate rush orders but please enquire before purchasing. Orders will be processed in the order in which they came in, so some packages will be dispatched sooner than the estimated processing time.

If no dispatch time-frame is listed in the item description (e.g. cards, prints, notebooks etc) then items will be dispatched with 1-3 working days (please be aware that during busy periods this may increase to 3-5 working days.)

Should you have any concerns regarding dispatch times, please don't hesitate to send a message.

Do I need a PayPal account to purchase from this store?
No, you are not required to have a PayPal account to purchase from this store, you can simply 'checkout as guest' once on the paypal website using any credit or debit card. Although if you already have a PayPal account you may use it. All payment are taken through paypal as it is a safe and secure method offering protection for the buyer and the store.

What are the Postage and Packing costs?
Flat artwork and Pom Garlands (such as ACEOs', cards, mixed media paintings etc) is sent via 2nd Class Royal Mail, wrapped in tissue and packed in a board-backed envelope to ensure your items reach you in perfect condition. Postage is £1-£1.50 on these items.

Framed artwork is also sent via 2nd Class Royal Mail and is wrapped in tissue, plenty of bubble wrap and boxed to ensure you they reach you in perfect condition. Postage is £3.90 for upto 5 Mini Frames, or 2 7x7" frames.

How do I know if my order has been dispatched?
You will receive email conformation once your order has been dispatched. Orders placed via Facebook and paid through Paypal invoice will be notified via Facebook message when order is dispatched.

Can I change my delivery address after I've placed my order?
If you realise you have made a mistake in your address, please contact Paper Lace & Love as soon as possible after ordering. Addresses CANNOT be changed once orders have been dispatched and Paper Lace & Love accepts no responsibility if you order does not reach you due to a incorrect address given at time of purchase. If paying for a Facebook order via Paypal invoice, PLEASE ensure your paypal address is correct as this is the address it will be sent to. Paypal offers no insurance to sellers or buyers if items are not sent to the Paypal address listed in the transaction.

Gift Vouchers

Gift vouchers are available to purchase, please email to enquire. Vouchers are valid for 1 year from date of issue. Please enter your voucher code in the ‘discount code’ box at checkout. Website will only permit the voucher to be used all at once but if you would prefer to split your voucher into separate purchases, please send an email and that can be done for you.

Refunds and Exchanges 

If for some reason you are not happy with your item, please contact Paper Lace & Love within 7 days of receiving your item. Return postage costs are the responsibility of the buyer. Items MUST be returned in their original packaging and in the condition they were sent out in within 14 days. Items will not be refunded if they are returned damaged in some way due to careless packaging.

All refunds will be processed within 14 working days of the return being received and refunds will be made via the original payment method. Please note that times for the funds to appear back into your account are subject to your own banks’ terms and conditions.

For obvious reasons, custom pieces are not able to be refunded or exchanged unless deemed to have a fault. 

In the unlikely event your item arrives to you damaged or faulty, please contact me within 7 days of receipt of your item with photo evidence. Assuming the issue is no fault of the buyers, a replacement will be sent at no extra cost to the buyer.


Caring for your Papercut

Paper Lace & Love strongly recommend you keep paper cuts away from direct sources of light or heat. Although we do not imagine you will have issues, if faults occur and light or heat are deemed the reason, you will not be entitled to a refund.

When hanging your paper cuts, please take extra care with these items. Framed paper cuts are extremely delicate and need to be handled accordingly. Ensure your hook is strong enough to take the weight of the frame before hanging. 

If faults occur due to improper care, you will not be entitled to a refund.

Caring for your Jewellery

All papercuts inside the lockets are hand cut and hand finished, and therefore each will be slightly different and unique to you! Lockets are made of gold or silver coloured stainless steel and chains are 24inch lead free, nickel free, gold or silver plated chains. Chains have round lobster clasps. As with all plated jewellery, please take care of your jewellery to minimise tarnishing that may occur over time. Please do not get your jewellery wet, let it come into direct contact with perfume or wear it overnight. Please be aware that several factors such as excess humidity, sweat, and certain skin types may react with the metal and cause tarnishing. Please also do not use chemicals to clean your jewellery. Please store your jewellery separately from other metals and it’s advisable to clean with a soft cloth after each wear.

Colours and Frame Details

Although Paper Lace & Love try to ensure all photographs of items are representative of the actual colours, some on-screen colours may vary from the actual product. Should you have any concerns please do not hesitate to contact Paper Lace & Love. Please read the product descriptions on each item to gauge a better idea of product colours etc.

Please remember, these products are hand cut from paper and are hand made, and therefore may vary slightly from the photograph shown of the product.

Unless otherwise stated, all framed artworks should be wall hung. Although they may seem stable enough to be free standing, Paper Lace & Love cannot recommend this and do not accept responsibility for damage as a result.

Please bare in mind that the 4.5x4.5, 7x7" and 9.5x9.5" frames have a white washed finished giving them a 'rustic' feel (4x4" frames are solid white) , small irregularities on frames are not classed as a fault, as we feel they add a rustic charm to the product.

Commissions 

Please be aware that unless discussed and priced accordingly, all commissioned designs are subject to being recreated by Paper Lace & Love. If you have any concerns, please feel free to contact. Commissions and personalised pieces are non refundable for obvious reasons, and once work has commenced on your design you will not be entitled to a refund. I will always send a sketch of your design before I begin cutting for approval, please be sure to check all details in the sketch are 100% correct as they cannot be changed after I start cutting your piece. At time of ordering, please give as much detail as you can about what you would like to be included in your design as this is how I price your item. If additions and drastic changes occur after I have begun sketching, you may be liable to pay additional fees for the additional work.


Artwork Copyright

All artwork, images and ideas belong to Paper Lace & Love. Copying is not condoned and legal action will be taken if you are found to have stolen artwork, images or ideas that are property of Paper Lace & Love.


Templates of Paper Cuts

I do not sell or supply templates of my papercut artwork. This is something I have considered and at this present moment I do not have any plans to release templates for the artwork.